Contact InformationTo place an order by phone please call between the hours of 9 a.m. and 6 p.m. (Central Standard Time), Monday through Friday. Any messages left after hours or on weekends will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products and order status.
Phone: (615) 556-3239
707 Willow Cove Drive
Murfreesboro, TN 37128
Tennessee Residents will be charged 9.25% sales tax
Occasionally, due to high demand, some of our products may be backordered for a period of time. In the case of a backorder, you will be notified immediately of the expected ship date of that item. All backorders will ship promptly unless the order has been cancelled. In order to cancel an order, please send us an email requesting cancellation to Laura@cottageclassics.com. You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.
Returns and Exchanges Policy
Cottage Classics is dedicated to customer satisfaction. If you are not
completely satisfied with your purchase you may return it, in its original
condition and packaging, for a refund, exchange or store credit within 14 days
of receipt of the item. Simply call to let us know you would like to return a
purchase. We encourage
you to send all returns via insured mail for protection against loss or damage.
If you have any questions regarding our policies, feel free to contact us at Laura@cottageclassics.com.
ALL payments will be made through Paypal Merchant Services. This is VERY easy to navigate.
Shipping charges are determined based on the total amount of your order and are listed below. These rates apply only to orders shipped via ground shipping within the contiguous United States.
|For Orders Totaling||Shipping Charges|
|Up to $14.99||$4.95|
|$15 to $34.99||$6.95|
|$35 to $49.99||$8.95|
|$50 to $74.99||$11.95|
|$75 and Up||$14.95|
ALWAYS verify the shipping address before completing your order. Additional shipping charges incurred will be the responsibility of the customer on any order that must be re-shipped due to incorrect address.
Certain items, such as larger furniture pieces, which are bulky and heavy, require extra care and incur a Delivery Surcharge, in addition to the appropriate charge outlined above. The exact amount of the charge will be noted in the description of the item and in your shopping cart.
Orders Outside Contiguous United States
International orders and shipments to Puerto Rico, and Canada will incur higher charges than stated above. Please call us for exact prices for these shipments and for specific information regarding international orders. Often times an item will only be available for delivery within the 48 contiguous states, which will be outlined in the product description.
Because many products on cottageclassics.com are hand crafted and made-to-order, shipping times given in the product descriptions are estimates. We will always make every effort to expedite the manufacturing and shipping of items to you and will notify you promptly of any delays. Cottage Classics cannot be held responsible for delays beyond the estimated delivery times given. Many of our newly added items will ship directly from the manufacturer. Lead times vary. Each product page will have an estimated lead time and if it is shipping from the manufacturer.
Terms and Conditions
It is our top priority to create products that are not only beautiful but also safe for your children. Cottage Classics creates only high quality and well-crafted furnishings and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on cottageclassics.com. Prices, availability and estimated delivery times are subject to change at any time.
Secure Orders Online
Orders placed on cottageclassics.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.